I create documentation that adds value through improved experiences for all users. I understand complex technologies, and explain them using clear business logic in accessible formats.

My extensive experience working in Agile and traditional development environments, for large companies and tiny start-ups, means that I can create documentation for highly-technical development users of enterprise-level software, as well as for non-technical business users. I have created developers documentation, detailed help, training, business and marketing documentation.

As a highly-experienced technical writer, I can manage the development, delivery and maintenance of technical information, including technical documentation, training documentation and marketing collateral. I can revise your existing documentation, and create new, purpose-driven guides and materials.

Documentation I have developed includes:

• Installation guides
• User guides
• Administrator guides
• Reference guides
• API documentation
• Release notes
• Administrative guides
• Policy manuals
• Online help
• Instructional design
• Training materials
• Web site content
• Marketing collateral

I am flexible, reliable, adept at multi-tasking, and work with humour under pressure to deliver high-quality content that provides the information users need.